Do you need help with email and customer service?
We work with retail, trade, commercial customers and manufacturers to resolve time consuming issues. Building relationships with manufacturers and customers for the ultimate experience is our expertise. We can also help cover your office phone.
Do you need help with job quoting?
We coordinate time consuming job quotes and get them out quickly. Filtering the lighting schedules and BOM to pull out your products. We can cross over competitors products to your products to increase sales. We put quotes on your quote form and send spec sheets. We can also help you follow up on the status of the job until complete.
Do you need help servicing your accounts?
We help with inside sales, customer service and building relationships. We can connect with your leads and assist turning them into accounts. Elite customer service can set your agency apart and grow sales. We are there to assist with questions and get the answers customers need quickly.
Do you need help taking care of RGA's?
We coordinate RGA's from start to finish. We collect everything needed to request the RGA with the manufacturer. After submission we follow through until we can send you and your customers the RMA, replacement, credit or call tag.
Do you need help processing orders?
We enter orders on manufacturer portals and send orders in by email. We check stock and pricing before submission to save you time and we inform you and your customers of any backorders along with the ETA. We provide tracking when requested.
Do you need help with marketing and social media?
We coordinate your email marketing and social media efforts. Gathering your email contacts, loading them into a program, creating content with your vision & scheduling the emails to send. We can interact with your customers on social media by liking and sharing their content. Our goal is to help you stay relevant.
Do you need help covering appointments at tradeshows?
We assist with appointments you can't cover. We are trained in RepZio & eCat apps. We know how to walk through a showroom and scan orders.
Need something specific?
We can do that too.
Our model is A LA' Cart so that you have the help you need when you need it.
You name it, we can help.